Book Tickets

Patron Service Representatives

Term: Part-Time Hourly, Employee, Non-Exempt Overtime
Reports To: Patron Services Manager

Job Description

Reporting to the Patron Services Manager, this position is responsible for enhancing the audience’s pre-and post-show experience through documented front of house policies and procedures. The position will also require doing alternate shifts at the Bar. This position will be paid hourly, within normal hours of operation, which are Tuesday-Saturday 6:30pm-11:30pm and Sundays 12:30pm-4:30pm during the season, and additional hours as required for festivals, rentals, and auxiliary events.

Core Objectives and Responsibilities

Front of House Management:                     

Bar Management:

Volunteer Coordination:


The responsibilities listed above address the key duties of this position. Additional responsibilities may be requested, however, they will not be unreasonably assigned.


Application Process

Please send your resume and cover letter via email in pdf format (please label the pdf with your name: SurnameFirstname.pdf) with the Subject Line: “Patron Service Representative” to Marissa Orjalo – at

Factory is committed to equity, accessibility, and transparency at all points in the recruitment and hiring process. If application process, proposed deadline, or interview dates create a barrier for you, please contact and we will work to meet your needs.