Book Tickets

Job Opportunity: Patron Services Manager

Title: Patron Services Manager
Term: Full-Time (44 hours per week)
Reports To: Managing Director
Direct Reports: Patron Services Representatives, Volunteers
Annual Salary: $47,500

Job Description

Reporting to the Managing Director, this position is responsible for the efficient and effective operation and management of Factory’s box office and front of house services, with a key metric of creating a welcoming, efficient and personable experience for our audiences.

Core Objectives and Responsibilities


A collaborative, creative, and strategic thinking individual with high professional standards, acute attention to details, and excellent communication skills. A high level of comfort with technology and an ability to lead a team are a must, a working knowledge of the local and national theatre ecology is an asset.

Additional Information

Eligible for participation in group health benefits plan. New Factory employees start with 15 days paid vacation, 5 days paid personal leave, and 10 days un-paid leave. Flexible schedule as some evening and weekend work is required. Access to a shared employee fund for professional development, including travel and event/performance tickets where appropriate. Limited ability for hybrid work as most tasks require presence on site. Factory operates on Windows, MS Office / Outlook, Discord, Spektrix (Ticketing Database), and Airtable.

How to Apply

Deadline: June 21

Please send a cover letter and CV by email to and include the job title in the subject of your email.

Factory is committed to equity, accessibility, and transparency at all points in the recruitment and hiring process. If application process, proposed deadline, or interview dates create a barrier for you, please contact and we will work to meet your needs.