Commitment to Accessibility
Factory’s mission is to develop new Canadian works that confront uncomfortable truths and nurture the next generation of intercultural theatre artists. With each Season, Factory brings new Canadian stories to the stage in addition to the re-imagining of Canadian classics that showcase the full spectrum of Canada.
A key objective for Factory Theatre is to ensure that our productions, training enhancement programs, and employment/volunteer opportunities are accessible to all individuals, including people with disabilities. Building on a firm foundation of commitment to accessibility, we continue to identify, prevent, and remove barriers to participation on an ongoing basis. We work in partnership with staff, volunteers, visitors and the community at large to meet, and exceed where possible, the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and to demonstrate Factory’s commitment to access.
At this time, Factory strives to identity and remove barriers to access in the following ways:
Wheelchair Accessibility & Mobility
Factory Theatre’s Box Office is located on the ground level complete with an accessible door. Factory’s Mainspace Theatre is located on the second level of our theatre accessible via an elevator in our Box Office that takes patrons up to the Mainspace Theatre lobby. Our Mainspace Theatre accommodates up to four patrons with full-sized wheelchairs, and is accessed via the theatre lobby. The Studio Theatre is located on the ground floor and can accommodate up to six patrons with full-sized wheelchairs.
It is recommended that patrons using mobility devices book tickets in advance so that accessible seating can be reserved. Our Patron Services staff are all knowledgeable of the accessible seating, bathroom, and wayfinding options at the theatre and can escort patrons using a mobility device on request.
Factory Theatre encourages the use of personal assistive devices such as Patron-Owned Electrical Equipment and Mobility Devices whenever necessary or possible in order to improve access to Factory Theatre programs and services. Please call 416-504-9971 or email email@example.com for more information or to make arrangements.
We recommend getting WheelTrans to drop you off on Bathurst street next to the parking lot entrance and taking the sidewalk to the box office. The separated bike lines on Adelaide Street have been moved to the north side making drop-off on Adelaide difficult.
Factory Theatre acknowledges the vital relationship and dependency that exists between a person with disabilities and their service animal. Examples of service animals include dogs used by people who are blind, hearing-alert animals for people who are deaf, deafened or hard of hearing, and animals trained to alert an individual to an oncoming seizure and lead them to safety. All service animals are welcome at Factory Theatre. Please inform the box office when booking show tickets, an activity, or a program to ensure suitable seating arrangements are made.
Support persons are welcome to provide services or assistance with communication, mobility, personal care, medical needs or access to our facilities. Support persons will receive a complimentary ticket to our performances.
A visitor with a disability may need to use an alternate means of communication to ask for and understand information provided by Factory Theatre. We will identify and offer the most effective and courteous two-way communication with a visitor with a disability.
Disruptions in Service
Factory Theatre will notify our patrons and community members in a timely manner of any planned service disruptions that affect access to our facilities or services (i.e. elevators, etc.). In the event of an unexpected disruption of service, Factory will provide notice as soon as possible. During the disruption, we will make every reasonable effort to provide alternative accommodations that take into consideration the needs of the individual.
Accessible Emergency Information
Factory Theatre is committed to providing visitors with publicly available emergency information in an accessible format or with communication supports, upon request. We also provide individualized emergency response information to employees who have a disability.
If you have comments or suggestions for us, please let us know. We welcome your feedback and your ideas about how to make Factory Theatre more accessible and enjoyable for everyone.
You may reach us in any of the following ways:
- Click here to use our accessible service feedback form
- Mail correspondence to: Patron Services, 125 Bathurst Street, Toronto, ON, M5V 2R2
- Send an e-mail to firstname.lastname@example.org
- Telephone customer service at (416) 504-9971
- Speak to our Front of House Managers or Box Office staff while on-site
If you are providing feedback, we ask that you please give your name and contact information (phone, e-mail and/or address) so we may respond.
Accessible Communication Request
If you would like information provided in an accessible format, click here to use our Accessible Communication Request Form.
Click here to download a copy of Factory Theatre’s accessibility plan. The current plan covers the period of July 2023 – June 2028.
Accessibility Compliance Report
Click here to download a copy of Factory Theatre’s 2023 Accessibility Compliance Report. This report is provided by the Government of Ontario as part of Factory’s regular reporting and compliance requirements under the Access for Ontarians with Disabilities Act (AODA), 2005.