Accessibility

Wheelchair Accessibility & Mobility

Factory Theatre’s Box Office is located on the ground level complete with an accessible door. Factory’s Mainspace Theatre is located on the second level of our theatre accessible via an elevator in our Box Office that takes patrons up to the Mainspace Theatre lobby. Our Mainspace Theatre accommodates up to four patrons with full-sized wheelchairs, and is accessed via the theatre lobby. The Studio Theatre is located on the ground floor and can accommodate up to six patrons with full-sized wheelchairs.

It is recommended that patrons using mobility devices call ahead to book tickets and make arrangements for their visit. Ideally, patrons using mobility devices should arrive at least 20-30 minutes before the performance. Upon check-in at the Box Office, patrons are escorted into the performance venue by a Front of House Manager. A theatre usher will direct patrons to a wheelchair-accessible washroom as necessary and escort them back out to the lobby at the end of the performance.

Factory Theatre encourages the use of personal assistive devices such as Patron-Owned Electrical Equipment and Mobility Devices whenever necessary or possible in order to improve access to Factory Theatre programs and services. Please call 416.504.9971 for more information or to make arrangements.

Service Animals

Factory Theatre acknowledges the vital relationship and dependency that exists between a person with disabilities and their service animal. Examples of service animals include dogs used by people who are blind, hearing-alert animals for people who are deaf, deafened or hard of hearing, and animals trained to alert an individual to an oncoming seizure and lead them to safety. All service animals are welcome at Factory Theatre. Please inform the box office when booking show tickets, an activity, or a program to ensure suitable seating arrangements are made. 

Support Persons

Support persons are welcome to provide services or assistance with communication, mobility, personal care, medical needs or access to our facilities. Support persons will receive a complimentary ticket to our performances.  

Communication

A visitor with a disability may need to use an alternate means of communication to ask for and understand information provided by Factory Theatre. We will identify and offer the most effective and courteous two-way communication with a visitor with a disability. 

Disruptions in Service

Factory Theatre will notify our patrons and community members in a timely manner of any planned service disruptions that affect access to our facilities or services (i.e. elevators, etc.). In the event of an unexpected disruption of service, Factory will provide notice as soon as possible. During the disruption, we will make every reasonable effort to provide alternative accommodations that take into consideration the needs of the individual.

Accessible Emergency Information

Factory Theatre is committed to providing visitors with publicly available emergency information in an accessible format or with communication supports, upon request. We also provide individualized emergency response information to employees who have a disability.