FAQs
Tickets
What happens if I lose my ticket?
If you lose your tickets or in the event that they have not arrived by email, you can contact the Box Office and we can resend them to you. Tickets can be reprinted at any time, including on the day of the performance.
What if I can’t make it to the show? Can I get a refund or exchange my tickets for another date?
If you cannot make the performance you can exchange your tickets for another performance.
My ticket is $0, is it any different from other tickets?
No. All tickets are treated the same at Factory regardless of the price point they’ve been purchased at. Our sliding scale ticket model allows audiences to select whichever price point they’re comfortable with to experience theatre at Factory.
I paid the highest price point for my ticket, can I get a charitable tax receipt?
No. Our tickets are not tax deductible.
Can I give my ticket to someone else?
Email our box office and let us know who will be taking your tickets.
At the Theatre
How early must I arrive?
We recommend showing up at least ten minutes before show time. If you want to show up earlier, patrons will be let into the theatre to find and save their seats starting 30 minutes before the performance. Note that some performances do not allow people to enter after the show starts.
Are seats assigned?
Unless otherwise indicated, all Factory productions are General Admission.
Where do I pick up my tickets?
If you selected Will Call on your order, your tickets will be available for pick up at the Factory Theatre Box Office approx. 1 hour prior to the show.
If you selected E-Tickets, please ensure to either print off your tickets or be ready to show them on a mobile device.
Why can’t I be seated late?
Seating latecomers can be disruptive to both the actors and other patrons so many artists will request that latecomers not be admitted. We please ask that you arrive on time for the start of the show.
Can I take pictures during the show?
No photography or video is permitted inside the theatre. We ask that once you take your seat to ensure your mobile device and other noise-making electronics are turned OFF.
Are your theatres wheelchair accessible?
Yes. Our Mainspace Theatre (which is accessed via our lobby elevator) is able to accommodate up to 4 wheelchairs. Our Studio Theatre is able to accommodate up to 6 wheelchairs. Please advise the Box Office representative when ordering your tickets if you, or a member of your party, has concerns about accessibility. You can also find more information about accessing our theatre spaces here.