Terms & Conditions
All season pass tickets need to be booked at least 48 hours prior to the performance you wish to attend. Book your seats early to avoid disappointment. Season pass ticket holders have the right to exchange booked tickets provided that they contact the box office at least 72 hours in advance, subject to availability.
IN THE INTEREST OF ALL PATRONS – LATECOMERS WILL NOT BE SEATED AND ANY PERSONS LEAVING THE AUDITORIUM WILL NOT BE SEATED UNTIL A SUITABLE BREAK. Management does not accept responsibility for the inconvenience and can make no adjustment on account of it.
CAMERAS, RECORDING EQUIPMENT, PAGERS AND CELLULAR PHONES are prohibited inside the auditorium.
TICKETS WILL NOT BE TAKEN BACK FOR EXCHANGE OR REFUND and are good only for the performance and seat issued.
ARTISTS and PROGRAMMING CURRENT AT TIME OF SALE and subject to change.
FOOD AND BEVERAGE ITEMS, projectiles and other prohibited substances are not permitted inside the auditorium.
TICKETS MAY NOT BE RESOLD. Re-sale will invalidate your ticket. Your ticket is a personal license and is not transferable.
Your use of a ticket constitutes acknowledgment of willingness to appear in photographs, motion pictures and videos taken in public areas of the building and releases the Theatre, its lessees and all others from liability resulting from use of such photographs, motion pictures and/or videos.
By ordering a ticket to an event, you are consenting to Factory Theatre sharing your email address and other information with those involved in this event (e.g., renting organizations). In addition you may choose to have those involved in this event use your information to contact you by email or other means to send you marketing or other messages or use or disclose your information in other ways. Please contact them directly to learn about their policies. By ordering a ticket to this event you also agree that Factory Theatre may send promotional emails to you unless you elect otherwise in your account.
All orders are subject to credit card approval and billing address verification. Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Factory Theatre in its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.
MANAGEMENT RESERVES THE RIGHT to refund the purchase price and refuse admission.